Terms of the support desk

These terms cover this website, not a support contract. A contract, if there is one, is a separate document you and the desk both accept. Nothing on these pages is that document.

The quote form

The form on the home page and the contact page sends the note to the desk. Submitting it does not create a ticket, open a chat, or start a contract. Do not put passwords, card numbers, or a customer’s private history in it.

The tools

The SLA calculator, the support cost calculator, and the shift planner run in the browser from numbers you type. They do not send those numbers anywhere. The pricing page lists the monthly seat price in US dollars. A signed agreement is still a separate document. If you want the desk to confirm a figure, use the quote form.

What the site will not promise

These pages do not promise a response time, a saving, an uptime figure, or a result for your customers. They describe how an outsourced customer-support desk can hold chat and tickets. Limits on refunds, access, and voice are set in the conversation before a watch starts, not in this text.

Corrections

If a page is wrong, the corrections list is where the change is recorded. The privacy page says which fields the quote form sends.